Order Cancellation Policy

Cancellation of Orders

To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on contact@dermandherb.com or call us on +918266834255

Cancellation after Shipment:

In case you wish to cancel your order, which has already been shipped, the refund shall be initiated (to your Derm & Herb wallet) after we receive the shipped products back and verify the condition of the products.

Return/Exchange Policy

The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:

Refund (For Returns/Cancellations)

In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.

Prepaid orders – The amount shall be credited to your account (credited to your Derm & Herb Wallet which has a validity of 6 months). It may take 7-10 business days for the amount to reflect in your account.

Cash on Delivery – The amount will be (credited to your Derm & Herb wallet which has a validity of 6 months)

Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.