Order Cancellation Policy
Cancellation of Orders
To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on contact@dermandherb.com or call us on +918266834255
Cancellation after Shipment:
In case you wish to cancel your order, which has already been shipped, the refund shall be initiated (to your Derm & Herb wallet) after we receive the shipped products back and verify the condition of the products.
Return/Exchange Policy
The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:
- Product is damaged due to misuse/overuse
- Product is used or altered by customer
- If request is initiated after 5 business days of order delivery
Refund (For Returns/Cancellations)
In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.
Prepaid orders – The amount shall be credited to your account (credited to your Derm & Herb Wallet which has a validity of 6 months). It may take 7-10 business days for the amount to reflect in your account.
Cash on Delivery – The amount will be (credited to your Derm & Herb wallet which has a validity of 6 months)
Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.